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Practice mode is suitable for improving accuracy and time spent on each part.

Part 1

Part 2

Part 3

Part 4


Questions 1 to 10

Write ONE WORD ONLY for each answer

Write ONE WORD for each answer.

. Cleaning the ................ throughout the apartment

. Cleaning the ............

. Ironing clothes — ................... only

. Cleaning all the ..................... from the inside

. Washing down the .....................

. They can organise a plumber or an ................... if necessary.

. A special cleaning service is available for customers who are allergic to ...............

. Before being hired, all cleaners have a background check carried out by the ...............

. All cleaners are given ...............

. Customers send a ...................... after each visit.

Questions 15 to 20

Write the correct Letter, A, B, or C

Which way of reducing stuff turnover was used in each of the following hotels? Write the correct letter, A, B or C next to Questions 15-20.

Hotels

. The Sun Club

. The Portland

. Bluewater Hotels

. Pentlow Hotels

. Green Planet

. The Amesbury

Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits.
C providing career opportunities
Questions 11 to 20

Choose the correct letter A, B or C.

Choose the correct letter, A, B or C.

. Many hotel managers are unaware that their staff often leave because of

Choose the correct letter A, B or C.

. What is the impact of high staff turnover on managers?

Choose the correct letter A, B or C.

. What mistake should managers always avoid?

Choose the correct letter A, B or C.

. What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

Questions 25 to 30

Choose SIX answers from the box and write the correct letter, A-H

. the table tennis bat

. the cricket helmet

. the cycle helmet

. the golf club

. the hockey stick

. the football

Comments about the development of the equipment
A It could cause excessive sweating.
B The material was being mass produced for another purpose.
C People often needed to make their own.
D It often had to be replaced.
E The material was expensive.
F It was unpopular among spectators.
G It caused injuries.
H No one using it liked it at first.
Questions 21 to 22

Choose TWO letters

Choose TWO letters, A-E.

. Which TWO points do Thomas and Jeanne make about Thomas's sporting activities at school?

. Which TWO points do Thomas and Jeanne make about Thomas's sporting activities at school?

A 
B 
C 
D 
E 
Questions 23 to 24

Choose TWO letters

. Which TWO feelings did Thomas experience when he was in Kenya?

. Which TWO feelings did Thomas experience when he was in Kenya?

A 
B 
C 
D 
E 
Questions 31 to 40

Write ONE WORD ONLY for each answer

Complete the notes below.

. colour described as ...........

. very ................ compared to refined sugar

. best growing conditions and ............. are in Canada and North America

. used hot .............. to heat the sap

. Tree trunks may not have the correct ...........

. A tap is drilled into the trunk and a ................... carries the sap into a bucket.

. Large pans of sap called evaporators are heated by means of a ............

. A lot of ............. is produced during the evaporation process.

. Sugar sand' is removed because it makes the syrup look ............ and affects the taste.

. A huge quantity of sap is needed to make a ................. of maple syrup.

Part 1

    Question 1-10

Part 2

    Question 11-20

Part 3

    Question 21-30

Part 4

    Question 31-40
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